FAQs

What is your Return Policy?

Customers have a 3 month period after receiving the product to make an exchange or return. Request cannot be honored after 3 months of delivery.

Please be advised that we typically do not accept returns if the products have been used, unless it is found to be defective.  Federal law requires that all garments worn next to the skin be laundered before being returned.  Any garment returned in soiled condition cannot be inspected by a manufacturer, and will be sent back to you unevaluated.  It is our policy that no refunds are given on products; however, we do work closely with the manufacturers to provide alternate or replacement products depending on the situation.  Refunds for occupational customers with HSA or HRA accounts will be reviewed on an individual basis.

If the returned merchandise is determined to be defective, the manufacturers, at their discretion, may replace the merchandise.  A Return Merchandise Authorization number (RA#) must be obtained prior to any returned requests.  The Medical Zone will provide the consumer with a RA number plus shipping label and prepaid label if applicable. Our customers have a 3 month period after receiving product to contact us; otherwise, we have lost our lead-time from the manufacturers to request a return authorization.

If the returned merchandise is determined to be an error on the part of The Medical Zone or their contracted employees then the RA# will be provided with a prepaid label.  If the error is on the part of the consumer, (i.e. didn’t like the color, style, material, etc.) then the consumer must first request an RA#  then pay to have the product shipped back to our facility and also include a return label to reship the desired product. All returns must have the RA# on the outside of the shipment box to our facility.  If the number is not listed on the outside of the box the merchandise will be declined and sent back to the original address.

In order to process your exchange/return, you must complete and include this form with your product:

Return Merchandise Authorization Form (302 KB)

What is Venous Insufficiency?

Venous insufficiency is a condition in which blood pools in the vein rather than being efficiently pumped back to the heart. This condition is caused by damaged vein walls and the resultant ineffectiveness of the vein valves. The pooling of blood can cause swelling and discomfort. Although venous insufficiency cannot be cured, it can be treated.

What does Graduated Compression Therapy help?

Graduated compression therapy helps manage and prevent the progression of various vein-related diseases.

Why do Graduated Compression garments help?

Compression therapy means wearing socks or stockings that are specially designed to support your veins and increase circulation in your legs. Graduated compression stockings apply the highest amount of pressure at the ankle which gradually decreases up the length of the stocking. This helps the blood in your veins to flow in the right direction, back toward your heart.

How do I know what size Compression Socks/Stockings I need?

Most of our products have a size guide provided.  In many cases, the manufacturers will use your ankle, calf, and thigh measurements to determine the appropriate size.  We have created this video for you to see the correct way to measure and obtain your dimensions.

Does my health insurance cover any of the products on your site?

Insurance may cover the items.  You will need to check with your insurance company on how to submit a claim directly to them.  We accept all major credit cards.  

What is a Flexible Spending Account (FSA)?

Many employers allow their employees to deduct pre-tax dollars from their paychecks to fund an employer-sponsored Flexible Spending Account (FSA). These funds may be used to pay for medical services, over the counter, prescriptions and vision health expenses. Consumers may pay for eligible FSA products and services with an FSA debit card and/or be reimbursed for expenses submitting receipts to their healthcare administrator.

What is a Health Savings Account (HSA)?

A Health Savings Account (HSA) lets you, your employer or anyone else contribute pre-tax dollars to pay for eligible medical expenses. Unlike a Flexible Spending Account (FSA), the funds in your Health Savings Account (HSA) account never expire and continue to accrue year after year. Your Health Savings Account is yours even if you leave your employer.

Do the funds in my FSA account expire?

The funds in your FSA account usually “expire” and revert back to your employer at the end of each calendar year. Your employer’s program may offer a grace period in the new year to submit receipts from the previous year for reimbursement. It may also allow you to spend your FSA funds for a limited time in the new year. Other programs may allow you to roll over the funds to the new year’s account. 

In addition, any funds available in your Flexible Spending Account revert back to your employer the day you leave your employer. Please contact your healthcare or FSA administrator to understand the benefits included in your company’s program.

Are all items in The Medical Zone FSA/HSA eligible?

The Medical Zone clearly denotes items that are FSA or HSA eligible. Not all items in our website, however, are FSA/HSA eligible. The IRS establishes guidelines for FSA programs; however, individual employers have a final say of what expenses are eligible in their FSA programs. Due to the differences among consumer’s FSA/HSA accounts, it is your responsibility to verify with your FSA/HSA administrator if an item is eligible for FSA/HSA under your employer’s program.

How do I get reimbursed for my FSA/HAS eligible purchase?

The Medical Zone accepts most major credit cards. Once you have made your purchase, you can print your receipt and submit it per guidelines from your FSA/HSA administrator for reimbursement.

What happens if my reimbursement is denied?

The Medical Zone does not determine what products are reimbursable under your FSA/HSA program. You will need to check with your FSA/HSA administrator for what products are covered. The administrator of your plan is the only entity that can determine your eligibility for reimbursement.

Are my expenditures deductible on my taxes?

The IRS determines what is a covered expenditure. If you want to review the IRS tax code, we have included the link here: https://www.irs.gov/forms-pubs/about-publication-969