Customers have a 3 month period after receiving the product to make an exchange or return. Request cannot be honored after 3 months of delivery.
Please be advised that we typically do not accept returns if the products have been used, unless it is found to be defective. Federal law requires that all garments worn next to the skin be laundered before being returned. Any garment returned in soiled condition cannot be inspected by a manufacturer, and will be sent back to you unevaluated. It is our policy that no refunds are given on products; however, we do work closely with the manufacturers to provide alternate or replacement products depending on the situation. Refunds for occupational customers with HSA or HRA accounts will be reviewed on an individual basis.
If the returned merchandise is determined to be defective, the manufacturers, at their discretion, may replace the merchandise. A Return Merchandise Authorization number (RA#) must be obtained prior to any returned requests. The Medical Zone will provide the consumer with a RA number plus shipping label and prepaid label if applicable. Our customers have a 3 month period after receiving product to contact us; otherwise, we have lost our lead-time from the manufacturers to request a return authorization.
If the returned merchandise is determined to be an error on the part of The Medical Zone or their contracted employees then the RA# will be provided with a prepaid label. If the error is on the part of the consumer, (i.e. didn’t like the color, style, material, etc.) then the consumer must first request an RA# then pay to have the product shipped back to our facility and also include a return label to reship the desired product. All returns must have the RA# on the outside of the shipment box to our facility. If the number is not listed on the outside of the box the merchandise will be declined and sent back to the original address.
In order to process your exchange/return, you must complete and include this form with your product:
All EXCHANGES/RETURNS SHOULD BE SENT TO:The Medical Zone
532 Patterson Ave. Ste 330
Mooresville, NC 28115